Per resolved interaction
CSAT rolling 30 days
Across all channels now
Zero wait. Right now.
Channel Layer
Every channel.
One queue.
Agents see a single unified timeline — no tab-switching, no context loss, no dropped threads.
Voice
Inbound & outbound calls with sub-50ms routing and full call recording
Live Chat
Concurrent chat sessions with real-time typing preview and co-browse
Threaded email queues with AI-suggested replies and SLA tracking
SMS
Two-way SMS campaigns and transactional notifications at carrier scale
Social
Twitter/X, Instagram, and Facebook DMs routed as first-class tickets
Intelligence Layer
AI that works
during the call.
Not dashboards you review after. Live intelligence that changes the outcome while it's still happening.
AI Routing
Right agent. First time.
Behavioral intent scoring routes each contact to the agent with the highest predicted resolution probability — not just availability.
Live system log
→ Inbound: billing escalation detected
→ Sentiment: frustrated (score 0.82)
→ Routing: Tier-2 Billing · Maya Chen
→ ETA to answer: 0:04
Hover to see live demo ↑
Sentiment Detection
Hear what words don't say.
Real-time tone analysis flags escalation risk before it becomes a churn event. Supervisors get a silent alert, not a complaint.
Live system log
→ Tone shift detected at 2:14
→ Frustration index: ↑ 68%
→ Supervisor alert sent
→ De-escalation prompt shown
Hover to see live demo ↑
Real-Time Coaching
Whisper, not shout.
Live call overlays surface knowledge base articles, compliance reminders, and upsell cues — invisible to customers, instant for agents.
Live system log
→ Keyword: "cancel subscription"
→ Playbook: Retention v3.2 loaded
→ Offer: 30-day pause surfaced
→ Agent accepted suggestion
Hover to see live demo ↑
Predictive Staffing
Never over or under.
ML-driven volume forecasting adjusts shift schedules 72 hours out — accurate to ±3 agents across 15-minute intervals.
Live system log
→ Tomorrow 14:00–16:00 peak
→ Predicted volume: +34%
→ Recommended add: 8 agents
→ Schedule updated automatically
Hover to see live demo ↑
Integration Layer
Snaps into your
existing stack.
Native two-way sync with the tools your team already lives in. No middleware, no CSV exports, no manual entry.
↳ 60+ integrations available · REST API + webhooks
Salesforce
CRMAuto-populate contact records mid-call. Activity logged on hang-up.
Zendesk
SupportTickets created, updated, and closed without leaving the agent deck.
HubSpot
CRMContact timeline synced in real time. Deals updated on outcome.
Slack
CommsEscalation alerts and shift summaries posted to the right channel.
Intercom
MessagingLive chat conversations routed into Dispatch with full context.
Microsoft Teams
CommsAgent presence synced. Supervisor escalations via Teams call.
Stripe
PaymentsPull payment history and issue refunds without leaving the call.
Jira
EngineeringEscalate bugs directly from tickets. Engineering notified instantly.
From Operations Teams
Results from teams
already in production.
We had seven tools open at once — phone, chat, email, a CRM, two spreadsheets, and a prayer. Dispatch collapsed it all. Our ops team went from 14% after-call work to under 4% in six weeks.
Rachel Okonkwo
VP of Customer Operations
Meridian SaaS
−71%
After-call work
IT handed me the 'fix the phone system' ticket on a Thursday. I had Dispatch running in staging by Friday evening, production by Monday morning. The routing alone paid for itself in week one.
James Whitfield
Senior IT Manager
Corvus Logistics
< 48h
Time to production
1,400+
Contact centers live
94.7%
Avg CSAT across fleet
< 48h
Median time to go-live
99.98%
Platform uptime SLA
The metrics speak.
Now see it move.
No form. No sales call. Drop into the interactive sandbox and route a live interaction yourself — voice, chat, or email.